Cloud Call Center — Agent App & Backend

August 2026Under development

Overview The Problem The Solution Key Outcomes

Overview

Cloud Call Center — Agent App & Backend — Subscription call-center product: agents handle company calls, SMS, and call logs from their own phone, so a business can run its call center from anywhere.

Subscription call-center product: agents handle company calls, SMS, and call logs from their own phone, so a business can run its call center from anywhere.

The Problem

A traditional call center ties agents to office desk phones. Businesses that subscribe to a cloud call center need agents to take company calls anywhere without losing logs, caller context, or call quality.

The Solution

A Flutter agent app places and receives company calls over VoIP (SIP/WebRTC), sends SMS, and keeps call logs, backed by a Laravel mobile API that pushes incoming-call alerts, resolves caller ID, and records call-quality metrics.

Technologies used

Languages

Dart

Platforms

Flutter

Backend, data & cloud

LaravelFirebase Cloud MessagingREST API

Other

VoIP (SIP/WebRTC)

Key Outcomes

Agent app release-ready in about a month.
Backend covers the mobile API, incoming-call alerts, caller ID, and call-quality tracking.